Office hours

The Wayzata office is open Monday through Friday from 8:00 a.m. until 4:30 p.m., except for holidays.

Account statements

Understanding your account statement is extremely important. We ask our clients to please call us at their convenience after they receive their first statement. We are happy to review your statement with you and address any questions.

Helpful account documents to retain

We recommend that you retain at least the following paperwork:

  • Year-end summary statements
  • 1099 statements
  • Copy of your new account paperwork

Market hours

We are available to accept investment orders from 8:00 a.m. to 4:30 p.m. Market orders placed between the hours of 8:00 a.m. and 3:00 p.m. will be executed the same business day. Orders placed after 3:00 p.m. will be completed on the next business day.

Administrative and investment requests

Please feel free to call us for questions regarding statements, check requests, market orders, and other administrative and investment needs. If we are unable to take your call, please leave a voicemail and we will return your call promptly.

If your call is urgent or your have a time-sensitive request such as a market order, please inform the receptionist and your call will be directed to someone who can assist you immediately.

Trade date and settlement date

Trade date is the date your transaction is initiated, which will normally be during market hours. Settlement date is the date funds must be deposited to your account for purchases and the day money is available from sales. Both dates are provided for you on the transaction confirmation you receive in the mail and/or view online after a purchase or sale of securities. The settlement date for most securities transactions is two business days after trade date by mandate of the Securities Exchange Commission (SEC). Other securities transactions may have shorter settlement periods. Funds must be deposited by the settlement date, or your account will be charged a delinquent trade fee.

Deposits

Branch offices of RBC Wealth Management cannot accept cash, but we do accept:

  • Personal checks
  • Business checks
  • Wire transfers
  • Electronic funds transfer with proper ID and procedures

Deposits received by 2:15 p.m. will typically be deposited to client accounts the same day. Checks received after 2:15 p.m. will be deposited the following business day. Checks must be made payable to RBC Wealth Management. We cannot accept third-party checks.

Accessing your funds

We encourage you to look at the advantages of RBC Wealth Management's cash management service, Investment Access®. Some of these benefits include:

  • Check-writing — Gain the ability to write checks from your money market account. This feature saves you time by providing you with immediate access to your money.
  • Electronic funds transfer — Moving money electronically helps you eliminate the need to go to the bank and write and mail checks.

If you are not currently enrolled in Investment Access, you can make a request for a withdrawal of funds from your money market by calling during business hours. Checks from your account are made payable to the name(s) on the account and mailed to the address on record.

Requests for withdrawals payable to a third party must be in writing and signed by all parties listed on the account. Only owners listed on the account may pick up a check without written authorization signed by all parties on the account. Please have picture ID available when picking up the check.

For more information on Investment Access or to make a request for a withdrawal of funds, contact us.

Online account access

We encourage all of our clients to register for online account access, providing you access to your account information 24 hours a day, seven days a week. Registering is fast and easy. Simply follow these instructions:

  • Gather the account numbers of the RBC Wealth Management accounts you'd like to view online.
  • From our website homepage, click "Register" in the Access Your Account section.
  • Complete the entire application and click Submit. For many account types you will have immediate online access. For requests that need additional validation, you will receive your access confirmation or a status update in the mail within three to seven business days.

Once you are registered we hope you find the site self-explanatory. If you need assistance with your Online Account Access, please contact:

Client support services
1-800-933-9946
Weekdays, 8:00 a.m. - 10:00 p.m. ET
Saturdays, 10:00 a.m. - 6:00 p.m. ET

Client meetings

The frequency of client meetings will vary depending on your desire communication. We recommend that we meet at least annually to review your investments. As your investment needs change, please let us know immediately so we can adjust your wealth management plan to reflect those changes.

Serving your needs

Keeping you well informed and educated about your investment portfolio is something we take seriously. If you think of anything we could do to further elevate the service you experience, please let us know. Your feedback is invaluable. The best way for you to let us know that we are serving you well is to refer us to your family and friends.