As a senior branch service manager at RBC Wealth Management in Stillwater, Melissa manages and mentors a team of client service representatives and investment associates. She handles everything from recruitment and onboarding to ongoing training and coaching, always focused on creating a culture of service excellence and continuous improvement.
Melissa believes in empowering her team members through clear expectations, hands-on coaching, and real opportunities for growth. Her commitment to RBC's customer-first standards has earned her two RBC Awards of Excellence in 2019 and 2022.
She joined the Stillwater branch in December 2018 as a senior registered client associate and brings over 15 years of experience in financial services. Today, she balances her branch management role while continuing to work directly with clients alongside Ryan Naatjes as a senior registered client associate. Melissa holds a degree in Economics from the University of Wisconsin-River Falls and passed her Series 7, 9, 10, and 66 licenses, along with earning her Certified Plan Fiduciary Advisor (CPFA) designation.
Outside the office, Melissa spends time with her three boys, family, and friends. She enjoys traveling, hiking, snowmobiling, and tackling home projects.
