COVID-19 and our Office Hours
March 23, 2020
I wanted to reach out to you today to give you some insight into how our team will be working for the time being. Beginning today, each of us will be working full time from our homes.
One of us will visit the Lufkin office whenever we have important mail, FedEx, or fax that requires one of us to be present. And, please, if you’re sending something to us at the office via mail, FedEx, etc., please give us a “heads up” and we’ll be on the lookout! As a reminder, our mobile app is a great way to check account balances and make mobile deposits.
With the move home, each of our direct phone lines will be automatically forwarded to our personal cell phones. If you call and get voice mail, please leave a message that describes your request or issue so that we can address your need in the most efficient manner possible. While home, we won’t have the luxury of being able to walk in each other’s offices to collaborate on issues, so it might take a bit longer than we’d like to answer some inquiries.
Our systems allow us to replicate our work technology at home, so we don’t expect a dramatic decline in our ability to work as “normal.” The team will continue to meet virtually every day as we continue to assess your portfolios and the markets. We continue to have an open line of communication with RBC economists, analysts and various thought leadership resources. We have all the necessary access to our planning system, as well.
We know that, in addition to the health and safety issues which are of utmost concern, you’re vitally interested in your financial lives, as well. We’ll continue to do everything possible to manage through the crisis on your behalf. As always, we’re as close as a phone call or email if you would like to visit. Remember, this is temporary.
Best, Bonnie McKinney & The Evergreen Group