New client experience and onboarding

Discovery process - (Day 1)

• Initial client meeting and introduction with the objective of determining compatibility
• Open discussion regarding goals, values, needs, concerns and any challenges to achieving a positive outcome
• Determine risk tolerance and investment time horizon

Investment strategy meeting - (Days 5-10)

• Meeting to discuss investment strategy and implementation 
• Collect and organize financial statements and documents (insurance policies, brokerage, bank, 401(k)s, trusts, wills)
• Open necessary paperwork

Transfer confirmation and online access - (Day 15)

• Client associate contacts new client with transfer update and walks the client through the Wealth Management Online registration process

Execute investment strategy - (Days 15-30)

• Investment strategy implementation and begin personal needs analysis

Forty five day follow-up meeting - (Days 30-60)

• Review first statement in detail and provide team website tutorial
• Review the wealth management process and set timetable and expectations

Sixty day follow-up call - (Days 60-90)

• Personal needs analysis review and begin developing a customized wealth management plan
• Discuss insurance review results
• Schedule wealth management implementation meeting

Ninety day meeting - (Day 90)

• Review wealth management plan and begin implementation 
• Explain tiered communication agreement and develop schedule for future reviews
• Implement strategy